Creating a customer-centered culture :
Lawton, Robin L., 1949-
Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton. - Milwaukee, Wis. : ASQC Quality Press, 1993. - xix, 177 p. : ill. ; 26 cm.
Includes bibliographical references (p. [165]-168) and index.
0873891511 (acidfree paper)
Customer services--Quality control.
Total quality management.
HF5415.5 / .L39 1993
Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton. - Milwaukee, Wis. : ASQC Quality Press, 1993. - xix, 177 p. : ill. ; 26 cm.
Includes bibliographical references (p. [165]-168) and index.
0873891511 (acidfree paper)
Customer services--Quality control.
Total quality management.
HF5415.5 / .L39 1993