Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.

By:

Contributor(s):

Material type: Text

TextPublication details: New York : Gallup Press, c2007.Description: 313 p. : ill. ; 24 cmISBN:

Subject(s):

LOC classification:

Online resources:

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
BOOK	Embu ODEL Library General Stacks	BK	HF5415.5 .F58 2007 (Browse shelf(Opens below))	Available		MKU109317
BOOK	Thika Main Campus Library General Stacks	BK	HF5415.5 .F58 2007 (Browse shelf(Opens below))	Available		MKU109211

Includes bibliographical references (p. [289]-313).

There are no comments on this title.

to post a comment.