Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.

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Material type: Text

TextPublication details: New York : Gallup Press, c2007.Description: 313 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
BOOK	Eldoret Campus Library General Stacks	BK	HF5415.5 .F58 2007 (Browse shelf(Opens below))	Available		MKU117641

Includes bibliographical references (p. [289]-313).

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