Front office management and operations - DeVeau, Linsley T., 1951- (Upper Saddle River, N.J. : Prentice Hall, 1996)
Includes index.
LC Copy 2 includes 1 diskette (3 1/2 in.) and booklet, "InnSyst front desk simulation reference manual and exercise" by Jim Dougan.
Keywords: Hotel front desk personnel; Hotel management