TY  - BOOK
AU  - PETER GLEN
TI  - IT'S NOT MY DEPERTMENT: How to get the service youwant ,exactly the way you want it
SN  - 0-688-08896-1
AV  - HF 5415.5 .G55 1990
CY  - new york
PB  - william morrow and company,inc.
N1  - includes bib,ref and index
ER  -