TY  - BOOK
AU  - Flood,Robert L.
TI  - Beyond TQM
SN  - 0471939676 (cased) :
AV  - HD62.15 .F58 1993
PY  - 1993///
CY  - Chichester, New York
PB  - J. Wiley & Sons
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -