TY - BOOK AU - Charan,Ram TI - Know-how: the 8 skills that separate people who perform from those who don't SN - 0307341518 AV - HD57.7 .C4737 2006 PY - 2007/// CY - New York PB - Crown Business KW - Leadership KW - Management KW - Organizational change N1 - Includes index ER -