TY  - BOOK
AU  - Lawton,Robin L.
TI  - Creating a customer-centered culture: leadership in quality, innovation, and speed 
SN  - 0873891511 (acidfree paper)
AV  - HF5415.5 .L39 1993
PY  - 1993///
CY  - Milwaukee, Wis.
PB  - ASQC Quality Press
KW  - Customer services
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references (p. [165]-168) and index
ER  -