TY  - BOOK
AU  - Van Bon Jan
TI  - Foundations of IT Service Management based on ITIL
SN  - 9077212582
AV  - HD30.2 H3 2005
PY  - 2005///
CY  - [The Netherlands?] : 
PB  - Van Haren, 2005.
KW  - ITIL Service Support
KW  - Service Delivery
KW  - Security Management
ER  -