TY  - BOOK
AU  - Langley, Gerald J
AU  - Langley,Gerald J.
AU  - Nolan,Kelvin M.
TI  - The improvement guide: a practical approach to enhancing organizational performance 
SN  - 0787902578
AV  - HD58.9 .I467 1996
PY  - 1996///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Quality control
N1  - Includes bibliographical references  and index
UR  - http://www.loc.gov/catdir/bios/wiley043/96016014.html
UR  - http://www.loc.gov/catdir/description/wiley035/96016014.html
UR  - http://www.loc.gov/catdir/toc/onix07/96016014.html
ER  -