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	1.	Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton. by Lawton, Robin L, 1949- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, 1993 Availability: Items available for loan: Nakuru Campus Library (1)Call number: HF5415.5 .L39 1993. Place hold Add to cart (remove)
	2.	Total quality management : performance and cost measures : the strategy for economic survival / Dorsey J. Talley. by Talley, Dorsey J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1991 Availability: Items available for loan: Mombasa Campus Library (1)Call number: HF6415.157 .T35 1991. Place hold Add to cart (remove)
	3.	Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes. by Hayes, Bob E, 1963- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1998 Availability: Items available for loan: Mombasa Campus Library (1)Call number: HF5415.335 .H39 1997. Place hold Add to cart (remove)
	4.	Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods / Bob E. Hayes. by Hayes, Bob E, 1963- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1998 Availability: Items available for loan: Malindi ODEL Library (1)Call number: HF5415.335 .H39 1997. Place hold Add to cart (remove)

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