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	1.	The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by Reichheld, Frederick F Markey, Rob Reichheld, Frederick F. Ultimate question Edition: Rev. and expanded ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2011 Availability: Items available for loan: Mombasa Campus Library (1)Call number: HF5415.5 .R439 2011. Place hold Add to cart (remove)
	2.	The ultimate question : driving good profits and true growth / Fred Reichheld. by Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2006 Online resources: Table of contents Availability: Items available for loan: Kakamega ODEL Library (1)Call number: HF5415.5 .R439 2006. Mombasa Campus Library (1)Call number: HF5415.5 .R439 2006. Place hold Add to cart (remove)
	3.	The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, 2001 Availability: Items available for loan: Nakuru Campus Library (1)Call number: HF5415.5 .R438 2001. Place hold Add to cart (remove)

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