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	1.	Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. by Gosney, John Boehm, Thomas P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Roseville, Calif. : Prima Tech, c2000 Availability: Items available for loan: Nairobi Campus Library (2)Call number: HF5415.5 .G68 2000, ... Place hold Add to cart (remove)
	2.	No cover image available Customer relationship management how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham. Graham Roberts-Phelps ebrary, Inc Material type: Text; Format: electronic ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Hawksmere, 2010 Online resources: Click here for full text. Availability: Items available for loan: Mombasa Campus Library (2)Call number: HF5415.55 .R63 2010, ... Place hold Add to cart (remove)
	3.	Salesforce.com / by Justin Davis and Richard Wentk. by Davis, Justin (Information scientist) Wentk, Richard Series: Teach yourself visually Material type: Text; Format: print ; Literary form: Not fiction Publication details: Indianapolis, IN. : Visual, A Wiley Brand, [2013] Availability: Items available for loan: Kakamega ODEL Library (1)Call number: HF5415.5 .D3843 2013. Place hold Add to cart (remove)
	4.	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Availability: Items available for loan: Meru Campus Library (1)Call number: HF5415.5 .G672 2009. Place hold Add to cart (remove)
	5.	Harvard Business Review on Customer Relationship Management. by Harvard Business School. Press Series: Harvard business review paperback series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c2001 Availability: Items available for loan: Kakamega ODEL Library (1)Call number: HF5414.5 .H37 2002. Place hold Add to cart (remove)

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