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1.
Zapp! empowerment in health care : how to improve patient care, increase employee job satisfaction, and lower health care costs / by William C. Byham with Jeff Cox, Kathy Harper Shomo, and Sharyn Materna. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Fawcett Columbine, 1993
Online resources:
Availability: Items available for loan: Nakuru Campus Library (1)Call number: R690 .B94 1993.

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2.
HeroZ : empower yourself, your coworkers, your company / William C. Byham and Jeff Cox. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Harmony Books, c1994
Online resources:
Availability: Items available for loan: Thika Main Campus Library (1)Call number: HF5548.8 .B94 1994.

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