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	1.	Beyond TQM / Robert Louis Flood. by Flood, Robert L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester ; New York : J. Wiley & Sons, c1993 Availability: Items available for loan: Nairobi Campus Library (1)Call number: HD62.15 .F58 1993. Place hold Add to cart (remove)
	2.	Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates. by Clemmer, Jim, 1956- Sheehy, Barry Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Ill. : Business One Irwin, c1992 Availability: Items available for loan: Nairobi Campus Library (1)Call number: HD62.15 .C54 1992. Place hold Add to cart (remove)
	3.	Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2011 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Mombasa Campus Library (1)Call number: HF5415.5 .C6635 2011. Nairobi Campus Library (1)Call number: HF5415.5 .C6635 2011. Thika Main Campus Library (1)Call number: HF5415.5 .C6635 2011. Not available: Nairobi Campus Library: Checked out (1). Place hold Add to cart (remove)
	4.	Total quality management : text with cases / John S. Oakland. by Oakland, John S Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth-Heinemann, 2000 Online resources: Publisher description Availability: Items available for loan: Kakamega ODEL Library (4)Call number: HD62.15 .O173 2003, ... Malindi ODEL Library (2)Call number: HD62.15 .O173 2003, ... Thika Main Campus Library (2)Call number: HD62.15 .O173 2003, ... Place hold Add to cart (remove)
	5.	Managing quality / edited by Barrie G. Dale. by Dale, B. G Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Malden, MA : Blackwell Pub., 2003 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Nairobi Campus Library (2)Call number: TA190 .M38 2003, ... Place hold Add to cart (remove)
	6.	Fourth generation management : the new business consciousness / Brian L. Joiner in collaboration with Sue Reynard ; with contributions from Yukihiro Ando ... [et al.]. by Joiner, Brian L Reynard, Sue Ando, Yukihiro Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1994 Availability: Items available for loan: Thika Main Campus Library (1)Call number: HD62.15 .J65 1994. Place hold Add to cart (remove)
	8.	Total quality management and operational excellence : text with cases / John S. Oakland. by Oakland, John S Edition: Fourth Edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON; TAYLOR AND FRANCIS, 2014 Availability: Items available for loan: KIGALI CAMPUS LIBRARY (1)Call number: HD62.15 .O173 2014. Place hold Add to cart (remove)
	9.	Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton. by Lawton, Robin L, 1949- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, 1993 Availability: Items available for loan: Nakuru Campus Library (1)Call number: HF5415.5 .L39 1993. Place hold Add to cart (remove)
	10.	Total quality management : performance and cost measures : the strategy for economic survival / Dorsey J. Talley. by Talley, Dorsey J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1991 Availability: Items available for loan: Mombasa Campus Library (1)Call number: HF6415.157 .T35 1991. Place hold Add to cart (remove)
	11.	ISO 9000 and beyond : from compliance to performance improvement / Dr. H. James Harrington & Dwayne D. Mathers. by Harringon, H. J. (H. James) Mathers, Dwayne D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1997 Availability: Items available for loan: Kisii ODEL Library (1)Call number: TS156.6 .H35 1997. Place hold Add to cart (remove)
	12.	Quality and performance excellence : management, organization, and strategy / James R. Evans. by Evans, James R. (James Robert), 1950- Evans, James R. (James Robert), 1950-. Total quality Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, OH : Thomson Business and Economics, c2008 Online resources: Table of contents only Availability: Items available for loan: Machakos ODEL Library (3)Call number: HD62.15 .D4 2008, ... Place hold Add to cart (remove)

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