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1.
Customer care excellence : how to create an effective customer focus / Sarah Cook. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, 2011
Online resources:
Availability: Items available for loan: Mombasa Campus Library (1)Call number: HF5415.5 .C6635 2011. NKUBU CAMPUS LIBRARY (1)Call number: HF5415.5 .C6635 2011. Nairobi Campus Library (2)Call number: HF5415.5 .C6635 2011, ... Thika Main Campus Library (1)Call number: HF5415.5 .C6635 2011.

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2.
Customer relationship management / Altaf Mohd Khan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New delhi Enkay publishing house 2011
Availability: Items available for loan: KIGALI CAMPUS LIBRARY (1)Call number: HF5415.125 .k43 2011. Kakamega ODEL Library (1)Call number: HF5415.125 .K43 2011. Thika Main Campus Library (1)Call number: HF5415.125 .K43 2011.

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3.
Customer relationship management / Altaf Mohd Khan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New delhi Enkay publishing house 2011
Availability: Not available: Thika Main Campus Library: Checked out (1).

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4.
The Challenger Sale : How to take control of the customer conversation / Matthew Dixon and Brent Adamson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Portfolio/Penguin, 2011
Availability: Items available for loan: Malindi ODEL Library (1)Call number: HF5438.4 .D59 2011.

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