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	1.	The Saturn difference : creating customer loyalty in your company / Vicki Lenz. by Lenz, Vicki Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : J. Wiley, 1999 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: KIGALI CAMPUS LIBRARY (3)Call number: HF5415.5 .L46 1999, ... Nairobi Campus Library (5)Call number: HF5415.5 .L46 1999, ... Thika Main Campus Library (3)Call number: HF5415.5 .L46 1999, ... Place hold Add to cart (remove)
	2.	The Saturn difference : creating customer loyalty in your company / Vicki Lenz. by Lenz, Vicki Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : J. Wiley, 1999 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: KIGALI CAMPUS LIBRARY (4)Call number: HF5415.5 .L46 1999, ... Place hold Add to cart (remove)
	3.	Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund. by Fleming, John Howland Asplund, Jim Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Gallup Press, c2007 Online resources: Table of contents Availability: Items available for loan: Embu ODEL Library (1)Call number: HF5415.5 .F58 2007. Thika Main Campus Library (1)Call number: HF5415.5 .F58 2007. Place hold Add to cart (remove)
	4.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson. by Colquitt, Jason Lepine, Jeffery A Wesson, Michael J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2009 Online resources: Publisher description Table of contents only Availability: Items available for loan: Thika Main Campus Library (1)Call number: HD58.7 .C6255 2009. Place hold Add to cart (remove)
	5.	Market-driven management : using the new marketing concept to create a customer-oriented company / Frederick E. Webster, Jr. by Webster, Frederick E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c1994 Availability: Items available for loan: Thika Main Campus Library (1)Call number: HF5415.13 .W467 1994. Place hold Add to cart (remove)
	6.	The Saturn difference : creating customer loyalty in your company / Vicki Lenz. by Lenz, Vicki Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : J. Wiley, 1999 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Meru Campus Library (3)Call number: HF5415.5 .L46 1999, ... Place hold Add to cart (remove)
	7.	Marketing : connecting with customers / Gilbert D. Harrell, Gary L. Frazier. by Harrell, Gilbert D Frazier, Gary L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c1999 Availability: Items available for loan: Thika Main Campus Library (1)Call number: HF5415.13 .H356 1999. Place hold Add to cart (remove)
	8.	Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund. by Fleming, John Howland Asplund, Jim Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Gallup Press, c2007 Online resources: Table of contents Availability: Items available for loan: Eldoret Campus Library (1)Call number: HF5415.5 .F58 2007. Place hold Add to cart (remove)
	9.	Human sigma managing the employee-customer encounter / John H. Fleming, Jim Asplund. by Fleming, John Howland Asplund, Jim Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Gallup Press, c2007 Online resources: Table of contents Availability: Items available for loan: Eldoret Campus Library (1)Call number: HF5415.5 .F58 2007. Place hold Add to cart (remove)
	10.	Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc. by Szwarc, Paul Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2005 Online resources: Table of contents Publisher description Contributor biographical information Availability: Items available for loan: Mombasa Campus Library (1)Call number: HF5415.335 .S98 2005. Place hold Add to cart (remove)

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